Privacy Policy
How BravoHomesUK collects, uses, and protects your personal data.
BravoHomesUK ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital property platform.
This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK privacy laws.
This policy explains how your data is handled when you use BravoHomesUK. We process personal data under the lawful bases listed in this policy. Where we rely on consent, we will ask for it separately and you can withdraw it at any time.
2.1 Personal Information
- Contact details (name, email, phone number, address)
- Identity verification information (for landlords and agents)
- Payment information (processed securely through third-party providers)
- Property preferences and search history
- Communication preferences
- Professional qualifications (for agents and vendors)
2.2 Property Information
- Property details and specifications
- Location data and EPC ratings
- Property photos and floor plans
- Pricing and availability information
- Tenancy agreement details
2.3 Usage Information
- IP address and browser type
- Device information and operating system
- Usage data and platform interactions
- Cookies and similar tracking technologies
- Location data (with your consent)
- Provide and maintain our property management services
- Facilitate rent payments and financial transactions
- Coordinate maintenance and vendor services
- Personalise your experience and provide property recommendations
- Communicate with you about properties, services, and updates
- Improve our platform and develop new features
- Ensure compliance with legal and regulatory requirements
- Prevent fraud and enhance security
- Comply with UK legal obligations
- Consent — when you have given clear consent for specific processing activities
- Contract — to fulfil our contractual obligations to you
- Legal Obligation — to comply with UK laws and regulations
- Legitimate Interests — for our legitimate business interests, provided they do not override your rights
- Public Task — to perform tasks in the public interest
- Vital Interests — to protect someone's life in an emergency
5.1 Service Providers
- Payment processors (Stripe, regulated financial institutions)
- Cloud hosting providers (AWS, Microsoft Azure)
- Analytics and marketing partners
- Customer support and communication services
- Background check and identity verification services
5.2 Property Professionals
- Landlords and property owners
- Lettings agents and property managers
- Independent maintenance vendors
- Mortgage advisors and financial services
5.3 Legal & Regulatory Requirements
- HM Revenue & Customs (HMRC)
- Financial Conduct Authority (FCA)
- Information Commissioner's Office (ICO)
- Law enforcement agencies
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to continued protection under UK GDPR.
Your information may be transferred to and processed in countries outside the UK/EEA. Safeguards include:
- Adequacy decisions by the UK government
- Standard contractual clauses approved by the UK
- Binding corporate rules
- Certification schemes and codes of conduct
You can request more details by contacting info@bravohomesuk.com and marking your message for the privacy team.
- Encryption of data in transit and at rest
- Secure server infrastructure with regular security assessments
- Access controls and role-based permissions
- Regular security training for our staff
- Incident response and breach notification procedures
- Regular backups and disaster recovery procedures
No method of transmission over the Internet is 100% secure. Whilst we strive to protect your data, we cannot guarantee absolute security.
We retain your personal information only for as long as necessary:
- Active accounts: Until account deletion request
- Property listings: 6 months after listing expiration
- Financial records: 6 years as required by HMRC
- Marketing data: Until consent withdrawal
- Maintenance records: 7 years for dispute resolution
To exercise any of these rights, contact us at info@bravohomesuk.com and mark the subject line Privacy / Data Rights. We will respond within 30 days as required by UK GDPR.
We use cookies and similar technologies to enhance your experience. For full details, see our Cookie Policy.
You can manage your cookie preferences through our consent tool or your browser settings at any time.
Our platform may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review them independently.
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, contact us at info@bravohomesuk.com immediately and mark the message for urgent privacy review.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our platform
- Sending you an email notification
- Displaying a prominent notice on our platform
Continued use after changes constitutes acceptance of the updated policy.
Contact Us / Data Rights
Questions about this Privacy Policy, personal data handling, or UK GDPR rights requests.