Cookie Policy
How we use cookies and similar technologies to improve your experience.
Cookies are small text files placed on your device when you visit our website. They allow us to remember your preferences, keep you logged in, and understand how you use our platform so we can improve it.
Under UK PECR (Privacy and Electronic Communications Regulations) and UK GDPR, we require your consent for non-essential cookies. You can manage your preferences at any time.
These cookies are strictly necessary to provide you with services available through our platform. They include:
- Session cookies — keep you logged in during your visit
- Security cookies — protect against CSRF attacks and fraud
- Load balancing cookies — ensure stable platform performance
- Cookie consent state — store your cookie preferences
You cannot opt out of essential cookies. Disabling them may break core site functionality.
With your consent, we use analytics cookies to understand platform usage and improve user experience:
- Google Analytics 4 — page views, session duration, traffic sources
- Hotjar — heatmaps and user journey recordings (anonymised)
- Internal metrics — property search patterns and feature usage
Analytics data is aggregated and anonymous. IP addresses are anonymised before processing.
Marketing cookies (set with your consent) enable us and partners to show relevant adverts:
- Google Ads — conversion tracking and remarketing
- Meta Pixel — Facebook and Instagram ad targeting
- LinkedIn Insights — B2B audience targeting for landlord services
You can opt out of marketing cookies at any time via our consent preferences panel without affecting your use of core platform features.
Preference cookies remember your settings to personalise your experience:
- Language and region preferences
- Property search filter settings
- Dashboard layout preferences
- Notification and communication preferences
You can manage cookies in several ways:
Platform Consent Tool
Use our cookie preferences panel (accessible via the footer) to toggle consent for each category.
Browser Settings
Opting out of non-essential cookies will not affect essential platform functionality such as logging in, managing properties, or making payments.
Some cookies are set by third-party services embedded in our platform. These include:
- Stripe — secure payment processing
- Google Maps — interactive property location maps
- YouTube — property video tours (if present)
- Intercom / Zendesk — customer support widgets
Third-party cookies are governed by those providers' own privacy and cookie policies. We encourage you to review them.
Some browsers support a "Do Not Track" (DNT) signal. We currently do not change our data collection practices in response to DNT signals, as there is no uniform standard for how to respond to them. We rely instead on your explicit consent preferences via our cookie tool.
We may update this Cookie Policy periodically. Material changes will be communicated by a notice on our platform and, where appropriate, by email. Your continued use of the platform after changes constitutes acceptance of the updated policy.
Questions About Cookies?
Our privacy team is happy to help with any questions about how we use cookies.